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Sabtu, 23 Agustus 2014

All About Small Business Voip Phone Systems

By Colette Foreman


A small sized business needs a phone system that is working to do well. However, it is not easy to determine the best telephone for a business. Besides, the arrival of complex technology makes it even more difficult to know which best fits your needs. Small start ups can utilize speed, flexibility and functionality provided by small business VoIP phone systems.

VoIP is a way to make calls over a network such as the Local Area Network or Wide Area Network. The voice is analogue in nature and is first converted into digital packets and then sent across the network using Internet Protocol (IP). Small business can send both data and voice on a single network. The telephone system sends on an IP address on your network or the Internet.

There are two categories of VoIP in the city Vancouver, BC. The one that is hosted by your service provider is called hosted service while the one that you host on your own premises is the non hosted service. Unlike the old PBX telephones, VoIP provides other added features such as conferencing over the web or video. Expanding or downsizing both require change s to the telephone connections, using VoIP makes this very easy to perform.

Customers are able to access your business without waiting for too long or passing through many menus like in older telephones. Setting up a small contact center for sales team or the help desk voice over internet is very practical. The agents are able to make calls even away from office with work numbers to anywhere in the world.

These systems requirements include a desktop SIP phone and internet phones. Employees with an iPhone or Android based Smartphone do not have to use any other handsets. By downloading an application to their phones they can convert them to work phones such that clients call them without even knowing that they are calling personal handsets. These are called soft phones or virtual work phones.

Prices and after sales services vary among service providers. Before purchasing, it is important to determine the needs of the business. This information includes the uses and call groups to e supported, the number telephones and devices to be connected. Another factor to be considered is the bandwidth size and the calls to be made. Calls made to long distant receivers are cheaper in the long run compared to short distance calls.

To benefit the most from such services, the network carrying the voice should be able to fully support it. In situations where there is heavy traffic on the web, the business may have to acquire a separate pathway for VoIP. In addition, the business should have a disaster plan for when the power on the connectivity is interrupted.

When choosing the service provider in the city Vancouver, BC, consider their customer support, review, added functionality and price. The price can be per minute or a monthly flat rate. Either of these two is applicable for any business you just have to choose the best plan for yours. Another factor to consider is whether there are skilled personnel who can carry out routine maintenance or will you have to call in an expert every time there is a problem.




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